Shipping & Returns
European shipping information:
General Information:
- We offer free shipping on all orders above €35, otherwise shipping is €11 per order.
- We currently aren't shipping to Switzerland, Ireland, Norway and Liechtenstein.
- Items may arrive separately.
Delivery timeframes and tracking information:
- Tracking numbers are only issued after your order has been processed and can take up to 24 hours to be sent via email after your order has been dispatched.
- For rural and islands deliveries please allow an additional 3-5 days to the prescribed delivery window
Looking to ship elsewhere? Visit out international website
|
Product name |
Current Processing time |
Current delivery timeframe once dispatched Tracking numbers are issued 24 hours from dispatch date |
|
Shotgun Pro Child Bike Seat + Handlebars Combo |
2-3 working days |
Delivery in 3 - 7 working days for mainland deliveries |
|
Shotgun 2.0 Child Bike Seat + Handlebars Combo |
2-3 working days |
Delivery in 3 - 7 working days for mainland deliveries |
|
Shotgun Child Bike Seat + Handlebars Combo |
2-3 working days |
Delivery in 3 - 7 working days for mainland deliveries |
|
Shotgun Pro Child Bike Seat |
2-3 working days |
Delivery in 3 - 7 working days for mainland deliveries |
|
Shotgun 2.0 Child Bike Seat |
2-3 working days |
Delivery in 3 - 7 working days for mainland deliveries |
|
Shotgun Front Mounted Child Bike Seat |
2-3 working days |
Delivery in 3 - 7 working days for mainland deliveries |
|
Dirt Hero Off-Road Balance Bike |
2-3 working days |
Delivery in 3 - 7 working days for mainland deliveries |
|
MTB Tow Rope |
2-3 working days |
Delivery in 3 - 7 working days for mainland deliveries |
|
MTB Tow Rope + Carabiner |
2-3 working days |
Delivery in 3 - 7 working days for mainland deliveries |
|
Windproof Kids MTB Jerseys |
2-3 working days |
Delivery in 3 - 7 working days for mainland deliveries |
|
Shotgun Pro Child Bike Seat Handlebars |
2-3 working days |
Delivery in 3 - 7 working days for mainland deliveries |
|
Shotgun 2.0 Child Bike Seat Handlebars |
2-3 working days |
Delivery in 3 - 7 working days for mainland deliveries |
|
Kids Ride Shotgun Pogies |
2-3 working days |
Delivery in 3 - 7 working days for mainland deliveries |
|
STB – The MTB Animal Alphabet |
2-3 working days |
Delivery in 3 - 7 working days for mainland deliveries |
|
Dirt Hero wheel kit |
2-3 working days |
Delivery in 3 - 7 working days for mainland deliveries |
|
Shred Til Bed – Dialled Dino Kids T-Shirt |
2-3 working days |
Delivery in 3 - 7 working days for mainland deliveries |
|
Shred Til Bed – The MTB Activity Pack |
2-3 working days |
Delivery in 3 - 7 working days for mainland deliveries |
If you have a question about your order, shipping times, or need additional shipping options, please contact us.
Tax, duty and customs charges
Our free European shipping covers all tax, duty and customs charges for countries within the European Union.
Any orders shipping to European countries not within the EU may incur additional fees, as required by their country of destination. The responsibility for any tax, duty and customs charges which may be imposed upon these consignments rest solely with the customer. Please contact your local customs office to find out if your order will incur fees and consider this prior to completing your online purchase.
60-day money back guarantee
If for any reason you are not 100% satisfied with your purchase, you can return your item(s) to us for a full refund within 60-days of receiving your order. No questions asked. For more information on returning your item(s), see our returns policy below.
Returns policy
If for any reason you are not 100% satisfied with your purchase, you can return your item(s) to us for a full refund within 60-days of receiving your order. Return costs are the responsibility of the customer. Your item(s) will need to be unused, in new condition with the original packaging and/or tags still attached.
If you wish to return your item(s), contact us here. Please include your name and order number.
We will then provide you with return instructions and a delivery address. Returns must have obtained authorisation from us before being sent back for processing.
Once your return has been received and processed, we'll issue a refund via the method you originally paid with, excluding any shipping costs you incurred on the original order. The funds may take up to 3 business days to appear in your bank account.
*Note, the return address for all apparel worldwide (including kids t-shirts and MTB jerseys), is our New Zealand Shredquarters.
Order changes and cancellations
To cancel or change an order, please contact us immediately. Please note, because orders are often processed the same day they are placed, we cannot guarantee we’ll be able to cancel or change an order. If an order has already been processed or dispatched, customers will need to refer to our returns policy.
