Shipping & Returns
European shipping information:
Note: ***We are currently experiencing shipping delays in this region, please allow 8-10 working days for your order to be processed. ***
- Items are shipped from our Netherlands warehouse unless otherwise stated on the product page
- Our current processing times are 8-10 working days
- Your order will be delivered within 3-7 days once dispatched
- We offer free shipping on all orders above €35, otherwise shipping is €11 per order. Excluding to Switzerland, Norway and Liechtenstein.
- Shipping on all orders to Switzerland, Norway and Liechtenstein is €30.
- Items may arrive separately.
Looking to ship elsewhere? Visit out international website
If you have a question about your order, shipping times, or need additional shipping options, please contact us.
Tax, duty and customs charges
Our free European shipping covers all tax, duty and customs charges for countries within the European Union.
Any orders shipping to European countries not within the EU may incur additional fees, as required by their country of destination. The responsibility for any tax, duty and customs charges which may be imposed upon these consignments rest solely with the customer. Please contact your local customs office to find out if your order will incur fees and consider this prior to completing your online purchase.
60-day money back guarantee
If for any reason you are not 100% satisfied with your purchase, you can return your item(s) to us for a full refund within 60-days of receiving your order. No questions asked. For more information on returning your item(s), see our returns policy below.
If for any reason you are not 100% satisfied with your purchase, you can return your item(s) to us for a full refund within 60-days of receiving your order. Your item(s) will need to be unused, in new condition with the original packaging and/or tags still attached.
If you wish to return your item(s), contact us here. Please include your name and order number.
We will then provide you with return instructions and a delivery address. Returns must have obtained authorisation from us before being sent back for processing.
Once your return has been received and processed, we'll issue a refund via the method you originally paid with, excluding any shipping costs you incurred on the original order. The funds may take up to 3 business days to appear in your bank account.
*Note, the return address for all apparel worldwide (including kids t-shirts and MTB jerseys), is our New Zealand Shredquarters.
Order changes and cancellations
Please contact us immediately if any changes are needed for your order, including a cancellation. Once an order has been processed and dispatched, customers will need to refer to our returns policy.